Terms of service

 

The DIYer – Terms of Service

 


Last Updated: 14 APRIL 2026

Welcome to The DIYer (thediyer.co.uk). These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By accessing or using our site, you agree to be bound by these Terms.

 

 

 

1. About Us

 


The DIYer is a UK-based ecommerce platform providing DIY, home improvement, and related products.


Contact:

Email: support@thediyer.co.uk

Website: thediyer.co.uk

 

 

 

2. Use of Our Website

 


By using our website, you agree to:

 

  • Use it only for lawful purposes

  • Not misuse or interfere with the site or its security

  • Provide accurate and complete information when placing orders

 


We reserve the right to suspend or terminate access if these Terms are violated.

 

 

 

3. Products & Availability

 

 

  • All products are subject to availability

  • We reserve the right to limit quantities

  • Product descriptions, images, and specifications are provided as accurately as possible, but may vary slightly

 

 

 

 

4. Orders

 


When placing an order:

 

  • You agree that all information provided is accurate

  • Orders are subject to acceptance and availability

  • We reserve the right to cancel or refuse any order

 


You will receive an order confirmation email, but this does not guarantee acceptance of the order.

 

 

 

5. Pricing & Payment

 

 

  • All prices are shown in GBP (£) unless stated otherwise

  • Prices may change at any time without notice

  • Payment must be made in full at checkout

 


We use secure third-party payment providers and do not store full card details.

 

 

 

6. Delivery

 

 

  • Delivery times are estimates and not guaranteed

  • Orders may be fulfilled by The DIYer or partner suppliers

  • Orders may arrive in multiple shipments

 


Please refer to our Delivery Information page for full details.

 

 

 

7. Returns & Refunds

 


We operate a condition-based return policy:

 

  • Returns are accepted based on the condition of the item rather than strict time limits

  • Exceptions apply to electrical items and consumables (time-limited returns)

 


Please refer to our Returns & Refund Policy for full details.

 

 

 

8. Marketplace & Third-Party Suppliers (Future Model)

 


As The DIYer evolves:

 

  • Some products may be sold and fulfilled by third-party suppliers

  • Product listings may identify the supplier (“Sold by”)

  • We act as the platform operator and primary customer contact

 


While we ensure suppliers meet our standards:

 

  • Responsibility for product quality and fulfilment may rest with the supplier

  • We will assist in resolving disputes fairly

 

 

 

 

9. Product Use & Liability

 

 

  • Products must be used in accordance with manufacturer instructions

  • We are not responsible for damage or injury caused by misuse or incorrect installation

  • DIY work carries inherent risks; customers are responsible for safe use

 

 

 

 

10. Limitation of Liability

 


To the fullest extent permitted by law:

 

  • We are not liable for indirect or consequential losses

  • Our total liability is limited to the value of the order placed

 


Nothing in these Terms excludes liability for:

 

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Your statutory rights under UK law

 

 

 

 

11. Intellectual Property

 


All content on this website (including text, images, branding, and design) is owned by or licensed to The DIYer.


You may not:

 

  • Copy, reproduce, or distribute content without permission

 

 

 

 

12. Privacy

 


Your personal data is handled in accordance with our Privacy Policy.

 

 

 

13. Changes to These Terms

 


We reserve the right to update these Terms at any time. Changes will be posted on this page.

 

 

 

14. Governing Law

 


These Terms are governed by the laws of England and Wales.


Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

 

 

15. Contact Us

 


For any questions regarding these Terms:


Email: support@thediyer.co.uk

Website: thediyer.co.uk