Shipping policy

Delivery Information

Fast, reliable UK delivery from The DIYer warehouse.

1. Delivery Overview

All products currently sold on The DIYer are stocked and dispatched directly from our UK warehouse. We aim to provide fast, reliable delivery so you can get on with your project as quickly as possible.

  • Free UK standard delivery on all products
  • Fast dispatch from our warehouse
  • Clear delivery updates and tracking
  • Optional express delivery upgrades available at checkout

2. Delivery Times

Standard Free Delivery

  • Dispatch: 0–1 working days
  • Delivery: 3–5 working days

Free standard delivery is included on all current products sold on The DIYer.

Express Delivery (Optional)

Customers who require faster delivery can select an express delivery option during checkout.

Express Delivery Times

  • Dispatch: Same day or next working day
  • Delivery: 1–2 working days

Additional charges apply for express delivery services.

3. Delivery Costs

Standard Delivery

FREE on all products

Express Delivery

Express delivery charges are calculated at checkout depending on product size, delivery location, and courier service selected. Any additional charges will always be shown before payment.

4. Order Tracking

Where available, tracking information will be sent by email confirmation and dispatch notification. If you have not received tracking details, please contact our support team and we will assist.

5. Large or Heavy Items

Some larger products may require specialist courier services, take slightly longer to deliver, or be delivered via kerbside delivery. Any special delivery information will be clearly shown on the product page where applicable.

6. Delivery Issues

Damaged Items

If your order arrives damaged, contact us within 48 hours of delivery and provide photos where possible. We will arrange a replacement or refund where appropriate.

Delayed Deliveries

If your order has not arrived within the estimated timeframe, please contact us and we will investigate promptly.

7. Incorrect Address / Failed Delivery

Please ensure all delivery details are correct before completing your order. Additional delivery charges may apply for failed delivery attempts, returned parcels, or redelivery requests caused by incorrect information.

9. Need Help?

The DIYer Ltd
Unit W1 Bizspace Business Park
Kings Road
Tyseley
Birmingham
B11 2AL
United Kingdom

Email: support@thediyer.co.uk
Phone: 0121 274 3989
Website: https://thediyer.co.uk